Pt. I. Managing a Disaster
1. What do You do When it Happens to You?: Managing a Major Library Disaster
2. Human Resources Implications in Disaster Recovery
3. Disaster-Recovery Process for Collections
4. Why Can't Facilities Fix This?
Pt. II. Public Services in Disaster Recovery
6. Public Services: Holding Up the Storefront
7. Circulation: When the Heart Stops Beating
8. There is No Normal Anymore: Interlibrary Loan/Document-Delivery Services During Disaster Recovery
9. Library Instruction During Disaster Recovery: Why is it Needed?
10. Providing Reference Services when You're Under the Weather
Pt. III. Technical Services in Disaster Recovery
11. It was a Dark and Stormy Night: A Technical Services Overview
12. Data, Data, They Want the Data
14. Technical Services: Business-as-Usual Under Unusual Circumstances
15. Upstairs/Downstairs: Implementing a Processing Center for Restoring the Collection
Pt. IV. Gifts and Donations
16. Fine Art of Gift Raising: An Overview
17. Fine Art of Gift Raising: Redesigning the Gifts Program
18. Gift Acceptance: The Reality and the Results
19. Gift Receipt: What to do When the Flood Gates Open
Pt. V. Great Expectations: Restoring the Collection
20. Expecting the Unexpected: Handling Special Projects During Disaster Recovery
21. Great Expectations for Restoring the Collection: An Overview
22. Shadow Dancing with Insurance: Repurchasing Books Declared a Total Loss
23. Tools for Tracking: Data for Restoring the Collection
24. Who's Minding the Store?: Quality Control in a Contractual Environment
25. Buried Alive: Processing Gifts as an Option
Pt. VI. Resource Sharing in Disaster Recovery
26. Resource Sharing: A Requirement in Library-Disaster Recovery
27. Role of the Colorado Alliance of Research Libraries in Colorado State University Libraries' Disaster Recovery.