Assessment and evaluation
The institutional perspective
The stakeholder perspective
Benchmarking and best practices
Metrics for marketing and public relations
Management information systems
Utilizing metrics: interpretation, synthesis, and presentation
Appendices : A. Inputs: library perspective (reported as numbers)
B. Inputs: library perspective (reported as ratios/percentages)
C. Outputs: library perspective (reported as numbers)
D. Outputs: library perspective (reported as ratios/percentages)
E. Selected examples of process metrics
F. Selected examples of trend metrics
G. Examples of qualitative metrics
I. Institutional perspective
J. Stakeholder perspectives (examples)
K. Selected metrics used by libraries for benchmarking and best practices
L. Marketing and public relations
M. Selected metrics from library reports
N. Some metrics related to scholarly communication
O. COUNTER Code of Practice, release 3 (August 2008)
