7 lessons for leading in crisis

Introduction. The ultimate test of leadership

Lesson 1. Face reality, starting with yourself

Lesson 2. Don't be Atlas: get the world off your shoulders

Lesson 3. Dig deep for the root cause

Lesson 4. Get ready for the long haul

Lesson 5. Never waste a good crisis

Lesson 6. You're in the spotlight: follow true north

Lesson 7. Go on offense, focus on winning now

Conclusion. Crisis may be your defining moment.